BUILT FOR HIGH-VOLUME SERVICE

When the outage hits,the IVR already knows

Outages, service changes and everyday customer care, from one service design that carries across voice and digital channels.

Unified
Service Model
Faster
Issue Response
Clearer
Ops View
An outage spike answered by the IVR, agents kept for the restA call-volume line spikes during a network outage. The shaded part of the spike is answered by the mass-outage IVR; a thin dashed line of calls still reaches agents. Beside the chart, the caller’s phone shows that IVR: the avatar’s face, Status and Text me as buttons, and a hang-up. The existing IVR keeps its numbers and menus.CALLS OVER THE DAYnetwork outageMass-outage IVRstatus, ETA, SMS when fixedstill reach agentsStatusText meYour existing IVR stays in placesame numbers, same menus — Camlin Connect answers the surge first
“How does the IVR already know about an outage when customers start calling?”
TELCO SOLUTIONS

When the outage hits, the IVR already knows

A mass outage hits and the calls arrive all at once. The IVR identifies affected postcodes, plays the right message, offers SMS updates and routes only unresolved callers to agents. Design the service once in Architect, run it on every channel.

Customer Service at Scale

Handle large call volumes with clearer routing, speech recognition and consistent service.

Connect
Contact
Speech

Network Operations

Outage, fault and service workflows with stronger operational visibility.

Contact
Speech
Insight

Digital Transformation

Modernize legacy journeys across voice and digital without rebuilding everything at once.

Connect
Avatar
Speech

Performance Analytics

See what is live, spot issues earlier and improve service on real operational data.

Insight
Connect
LARGE-SCALE OPERATIONS

Built for large-scale service operations

For operations where outages, queues and service changes hit hard, and the team needs one clear operating model.
Surge
Ready
Mass-outage IVR by design
Migrate
Not rebuild
IVR modernization in place
5
Channels
Voice, chat, avatar, SMS, web
Weeks
To pilot
Not months
WHY TELCOS CHOOSE CAMLIN

What changes with one service model

Move from disconnected channel tools to one service model and the improvements show up across the operation.

One design runs everywhere

Journeys are designed once in Architect and published to voice, chat and digital without starting again per channel.

Fault handling that scales

Network fault journeys use speech recognition and avatar-guided diagnosis to absorb volume without adding agents.

Faster service changes

When a product launches or a process changes, agents draft the updated Interactions and your team reviews before publish.

Operational visibility

Insight tracks what is live, what changed and where issues appear, so operations acts on data rather than guesses.

Speech that knows telco vocabulary

Register the plan names and acronyms your callers say, and choose the speech engine per journey: our own, or another engine where it suits.

Private or hosted deployment

Run on Nuamedia-hosted infrastructure, your own private cloud, or on-premises for the parts that need tighter control.

The Camlin Connect family

Explore the platform

Architect designs it, Speech hears it, Avatar shows it, Contact runs it, VoiceID verifies the caller and Insight proves it. Companion, Create and Team bring the same avatars to your website, your ideas and your meetings.

See Camlin ConnectSaaS or your own infrastructure
TELCO SOLUTIONS

High-volume service without another channel split

A practical path to faster issue response, clearer fault handling and stronger operational control across voice and digital.

Camlin Speech · Telco vocabulary

NBN FTTP, FTTC, RSP, plan-change, MNP — Australian telco terms, side by side.

Generic STT mangles telco acronyms. Camlin Speech is tuned on Australian English and the contact-center vocabulary carriers deal with every day; hear the side-by-side Australian-English comparison.

Hear the difference →