A live Avatar for your website or chatbotthat can even sync with a real voice call.
An avatar that speaks, listens, and syncs with live calls
The avatar's mouth moves in sync with every word it says. Expressions change with tone. It looks like a real person talking.
A customer on a phone call can open a visual journey on their screen. The avatar appears, picks up where the voice left off, and guides them visually — without starting over.
After the call or avatar session, the customer gets an SMS with a link, a summary, or the next step — automatically, no agent needed.
This is what makes Avatar genuinely different
No other platform synchronises a live 3D avatar with a real voice call. The lip-sync is driven by the speech stream in real time. The Visual IVR runs on the phone screen while the call stays live. The SMS continuation carries the context forward after the call ends.
A live avatar speaking in sync
with a real voice call. World-first.
Voice call begins
The customer calls in and Camlin Contact routes the call. Speech recognition starts, and the system matches the caller to the right service.
SMS triggers the avatar
While the call is live, the system sends an SMS with a link. The customer taps it and a real-time avatar appears on their screen, synchronised with the voice call.
Avatar syncs with speech
The avatar lip-syncs to the live voice stream. When the system speaks, the avatar speaks. When the customer talks, the avatar listens and responds visually.
Visual IVR on screen
The avatar can walk the customer through forms, confirmations, and selections on their phone screen while the voice call continues. Two channels, one synchronised journey.
No other platform synchronises a live avatar with a voice call like this.
The avatar uses real-time lip sync driven by the speech stream. When the system speaks, the avatar moves naturally. When the customer responds, the avatar listens. Visual IVR screens, confirmations, and selections appear on the phone while the call stays live.
Three high-value ways teams use Avatar
Turn a static website into guided service
Put Avatar beside public pages so visitors can ask questions, understand the service, and reach the next step without hunting through the site alone.
Bring live help into a portal or app
Open Avatar inside a logged-in product, portal, or workflow so the conversation starts with the task, record, or page the person is already using.
Extend live service beyond audio
Use Avatar inside Camlin Contact when a live journey needs on-screen guidance, synchronised speech, clearer next steps, and SMS follow-through during or after the call.
Why Avatar stands out in a live service journey
Keep the voice, face, and on-screen help together
When the avatar speaks, the face, voice, and on-screen guidance stay aligned so the experience feels like one assistant helping with one task instead of separate speech, animation, and interface layers.
Choose the guide, host, or specialist people meet on screen
Teams can decide who appears on screen and what role that avatar plays, from public website guide to walkthrough host, live service helper, or specialist reviewer.
Three practical ways to start without replacing the product
Embed Avatar in the page
Use the embed option when you want Avatar directly inside a page, workflow, dashboard, or portal you already own.
Dock it beside the workflow
Use the panel when you want a side assistant beside the website or app, with avatar, chat, and voice together.
Launch it as a site companion
Use the launcher when you want Avatar to open beside an existing site without rebuilding the whole product.
Many teams start by adding Avatar to an existing site or portal, then extend it into Contact-linked journeys and richer guided experiences inside Camlin Connect.
Camlin can start from the pages, FAQs, services, and common questions you already have so the assistant begins with useful context instead of a blank knowledge base.
Let the main product stay in charge
Open from a public service page
Use Avatar on a public page where visitors need help understanding services, completing forms, or choosing the next step.
Open from the current task or record
Open Avatar from the page, case, or workflow already on screen so the conversation starts with the right context.
Open during a live call or guided service step
Use Avatar during visual IVR or a guided service session so the same journey can stay aligned across voice, screen, and follow-up actions.
Let the website or product stay in charge
Avatar works best when it opens from the work people are already doing and helps them move forward without replacing the main product.
The avatar model library
Warm and approachable, designed for customer-facing service journeys where the first impression matters.
Precise and methodical — suited for verification flows, compliance walkthroughs, and data capture interactions.
Confident and structured — built for technical walkthroughs, system demos, and architecture review meetings.
Expressive voice delivery and natural pacing — ideal for voice-forward experiences and live call synchronisation.
Technical and articulate — best for demonstrating service flows, explaining architecture, and guided design reviews.
Friendly and clear — suited for first-time user guides, product walkthroughs, and onboarding sequences.
Polished and engaging — designed for brand-forward experiences, public-facing portals, and marketing walkthroughs.
Calm and patient — built for troubleshooting guides, support escalation flows, and step-by-step diagnostics.
Clear and encouraging — suited for internal training, compliance walkthroughs, and staff onboarding sessions.
Focused and detail-oriented — designed for operational reviews, data capture interactions, and process walkthroughs.
Warm and reassuring — ideal for citizen service, accessibility-focused journeys, and guided public service experiences.
Modern and direct — built for quick-service interactions, digital concierge experiences, and fast-paced guided flows.
Explore the platform
Camlin Architect
Design and review workspace inside Camlin Connect
Camlin Contact
Queues, routing, and live service operations
Camlin Speech
Speech recognition, voice prompts, and key-detail capture
Camlin Insight
Change history, diagnostics, and audit support
Camlin Biometrics
Identity checks and voice verification