Camlin Connect.Design and run customer service across every channel.
Use specialist agents to draft the Blueprint, Interactions, and working service logic.
Review the live service with people, avatars, and saved plans in the same session.
Keep voice, visual IVR, SMS, chat, web, and avatar aligned to one approved app.
Make the service visible as a Blueprint everyone can discuss.
Camlin Connect turns a plain-language request into a Blueprint with goals, policies, major steps, and open questions so business, delivery, and operations teams can work from the same view.
The Blueprint becomes a visible draft with goals, policies, service shape, and open questions.
People can point to the exact part of the service they want to question, refine, or approve.
One platform for service design, live delivery, and follow-through
Built for teams running real service operations
Delivery experience across high-volume and tightly controlled environments where reliability and change control matter.
Build service apps the way
Cursor builds code
Describe the service you want
Tell the system what you need in plain language. "Build a booking service that handles phone calls, sends SMS confirmations, and lets customers check status online." That is enough to start.
Specialist agents build it
Camlin's specialist agents draft the Blueprint, diagram the service flow, create the Interactions, set up the speech prompts, and wire the channel logic. They work the way a development team would, but faster.
Start with the Blueprint and keep the decision trail visible
Camlin Architect keeps the Blueprint, Interactions, meetings, and plans in view so teams can review the service before it goes live.
Start with the Blueprint
The Blueprint is the working service definition in Camlin Connect. It keeps the goals, rules, and major steps visible before detailed editing begins.
Teams describe what they want in plain language and agents draft the Blueprint with goals, policies, sections, and open questions. Business and delivery teams can review the same view before any detailed work starts.
Every Interaction is an agent you can
converse with directly
Interactions are the working parts of the service. Each one carries a goal, logic, and outcomes. Specialist agents draft them for you, and then you can talk to any Interaction directly: ask it questions, challenge its logic, or tell it to change.
State the goal
Each Interaction starts with an outcome: verify identity, capture a booking, route to a specialist, offer a callback. The goal shapes everything inside.
Let agents author it
Describe what the Interaction should do and specialist agents draft the actions, responses, validation, and handoff logic. Review what they built, refine it, and accept.
Converse with the Interaction
Each Interaction is an agent in its own right. Select any part of the service and ask it questions: "What happens when the caller doesn't have an ID?" or "Add a fallback for after-hours." The Interaction understands its own logic.
Run agent meetings about it
Bring specialist agents together to review a specific Interaction. Set goals for the meeting, walk through the logic together, and save the accepted outcome as a plan that can be applied immediately.
Save the reviewed outcome
Accepted changes from conversations and meetings stay attached as plans. When the team is ready, apply the plans and the Interaction updates in place. The history records every change.
Publish it across channels without losing control
Camlin Connect carries the approved service into live operations so the experience stays consistent as more channels, teams, and meeting formats come online.
Launch across every major channel
Take the same approved app to voice, chat, SMS, avatar, and web without rewriting the whole journey.
Keep agents, channels, and meetings connected
Contact, Voice, Speech, Avatar, and Insight stay aligned around the same Blueprint and authored Interactions.
Keep review and release history visible
Plans, documentation, and approvals stay close to the work so teams can explain what changed and why.
Meetings that produce
decisions, not just notes
Define what the meeting should achieve
Before the meeting starts, set clear goals: "Review the payment flow," "Decide on the escalation path," or "Plan the next release." The meeting has a purpose before anyone joins.
Specialist agents and people together
Specialist agents join the meeting alongside your team. Each agent brings expertise: one knows the speech flows, another understands the service logic, another handles the channel rules. You participate, question, and steer.
Walk through the live service together
The meeting happens inside the Architect workspace. Everyone sees the same Blueprint, the same diagram, and the same Interactions. Agents can show what would change, highlight risks, and propose alternatives while the service is on screen.
Keep the service aligned in every channel
Prompts, policies, actions, and handoffs stay aligned even when each channel presents them differently.
A live avatar that speaks in sync
with a real voice call
Voice call begins
The customer calls in and Camlin Contact routes the call. Speech recognition starts, and the system matches the caller to the right service.
SMS triggers the avatar
While the call is live, the system sends an SMS with a link. The customer taps it and a real-time avatar appears on their screen, synchronised with the voice call.
Stop rebuilding the same service in every tool
"We'll get there... eventually"
Should we? Could we? Would we?
Let's try one channel
18 months to launch
Wait, we need all channels?
Individual results may vary. We recommend you keep your 3-year plan as a "before" photo.
Run Camlin Connect in the environment your security team expects
Air-gapped and non-SaaS
Run on customer infrastructure, private cloud, containers, or bare metal when public SaaS is not the right fit.
Model and key control
Use Ollama in disconnected environments or connect OpenAI, Claude, Gemini, and other models where policy allows. Bring your own keys or use managed integration.
IRAP-conscious delivery
Australian engineering with experience in government and tightly controlled environments, including teams planning around strict hosting and security requirements.
One connected platform for building and running service apps
Relaunched with Camlin Architect in 2026 for teams building service apps and running them through Contact, Speech, Avatar, and Insight.