Privacy policy (United States)

Who we are

This website, nuamedia.com, is run by NuaMedia Solutions Pty Limited, trading as Nuamedia (ABN 57 153 868 949), an Australian company at Suite 8, 11 Bungan Street, Mona Vale NSW 2103, Australia (“Nuamedia”, “we”, “us”). Nuamedia builds Camlin Connect. You can contact us about anything in this policy at contact@nuamedia.com.au.

What this policy covers

This policy covers nuamedia.com: the pages you can read, the enquiry and access-request forms, the Companion assistant on these pages, and calls to our US number, (857) 766-0839.

It doesn’t cover the Camlin Connect platform behind sign-in or the Camlin Connect website at www.camlinconnect.com, which have their own Camlin Connect privacy policy (United States), or websites our customers publish on the platform.

Information you give us on forms

• Enquiry forms: your name, email, company, phone number if you give one, and your message. This website handles the form on our servers in the United States (Amazon Web Services, US East (N. Virginia)) and sends it to our team by email, through Amazon Web Services’ email service in the same region, so we can reply. We email you a copy of what you sent.
• Request access to Camlin Architect: your name, email, company and what you want to build. It’s kept in our access-review queue on our servers in the United States so a person can approve your account and reply to you.

We use what you give us to reply to you and, for access requests, to set up your account. We don’t use it for anything else. We don’t collect card or payment details on this site.

The Companion assistant

The Companion assistant on these pages does nothing until you open it. Opening it stores a note in your browser that you agreed, so it doesn’t ask again. It listens through your microphone only if you then allow that in your browser.

When you speak, your audio goes to our Camlin Speech service in the United States (Amazon Web Services, US East (N. Virginia)), which turns it into text with our own speech recognition. The audio is not stored. What you type or say, and the Companion’s replies, are handled by the Camlin Connect runtime on our servers in the United States, which sends your messages to an AI model provider to produce an answer. Every spoken reply is made by a speech synthesis provider in its East US region: our servers in the United States send it the text of the reply, and it returns the audio.

We keep Companion conversations for as long as we need them to run and improve the assistant, and no longer than 30 days. Please don’t tell the Companion anything sensitive. Its answers are generated by AI and can be wrong.

Phone calls to our US number

Calls to (857) 766-0839 are answered by an AI receptionist on the Camlin Connect voice service in the United States (Amazon Web Services, US East (N. Virginia)), 24 hours a day, 7 days a week. The call starts by telling you it may be recorded. We record both sides of the call from the moment it is answered, keep the recording in the United States, and delete it 90 days after the call.

The receptionist answers questions about Nuamedia and our products. It can take your name, phone number, company, email and what you’re interested in, read them back to you, and email them, with the number you called from, to our team so we can get back to you. If you agree out loud, it can also text you a link to continue on screen; it doesn’t text you otherwise.

If you ask for a person, or the receptionist can’t answer your question, it takes those details and then transfers the call to our team in Australia, at any time of day. If nobody answers, the receptionist tells you we’ll call you back, and the call ends. The recording carries on until the call ends, so it includes your conversation with our team.

How calls are carried, turned into text, recorded and kept, and how our texts work, is set out in full under “Phone calls to our US numbers” and “Text messages (SMS)” in the Camlin Connect privacy policy (United States).

Information collected automatically

Our servers keep standard request logs (IP address, the page requested, browser type, response status and timing) for up to 30 days, for security and reliability, including investigating misuse.

We measure how the site is used with our own analytics service, at analytics.nuamedia.com.au, which runs in Sydney, Australia. It sets no cookies and stores nothing on your device. It records page views, how far you read, clicks on main buttons and links, which form was opened and whether it was sent (never what you typed), and that a Companion conversation started (never what was said). It uses your IP address, when the event arrives, to work out an approximate location and a visitor code that changes every day, then discards the IP address. Event records are kept for up to 400 days; totals that don’t identify anyone are kept longer.

This site keeps three small settings in your browser’s local storage: your light or dark theme, whether you started the Companion, and whether you chose Australia or United States & World in the header (it never redirects you). They stay on your device until you clear them.

This site sets no advertising cookies, uses no third-party analytics, and doesn’t let other companies track you across websites. Do Not Track and Global Privacy Control: our analytics honors both. If your browser sends either signal, it records nothing about your visit.

Where your information is kept

• In the United States (Amazon Web Services, US East (N. Virginia)): this website and its server logs, the forms while they are handled and sent, access requests, the Companion conversation, speech recognition and synthesis (the audio is not stored), and calls to our US number and their recordings.
• In Australia (Amazon Web Services, Sydney): website analytics.
• Enquiries, and the details you leave with our receptionist, reach our team in our company email, which our email provider hosts for us.

Transfers between the United States and Australia

Nuamedia is an Australian company. Our team works from Australia and looks after the US systems remotely, so they can access data held in the United States to run and support the service. Information about US visitors goes to Australia only for the things listed above as kept in Australia, and when our team reads your enquiry. Some of our AI model providers process data in the United States.

Calls to (857) 766-0839 may be transferred to our team in Australia. When that happens, the call goes from the United States to Australia: our team hears your voice and what you say, and the details you gave the receptionist are emailed to our team there. The recording of the call stays in the United States.

Wherever it goes, it’s encrypted in transit and at rest, only staff who need it can get to it, and our service providers handle it only for us, under their contracts with us. By using this site from the United States, you understand that your information is handled in the United States and in Australia as this policy describes.

Service providers

These companies handle personal information for us. They can’t use it for their own purposes.

• Amazon Web Services: hosting, storage and email delivery, in the United States and Australia.
• AI model providers: they answer the Companion. We send them the messages needed to answer.
• A speech synthesis provider: every spoken Companion reply, and every spoken reply on calls, in its East US region.
• Our company email provider: it receives enquiries sent from this site and the details callers leave with our receptionist.
• A speech recognition provider: backup speech recognition on calls, in the United States, if our own can’t turn what a caller says into text in time.
• A phone and messaging carrier: it carries calls to our US number in the United States, and on to Australia when a call is transferred to our team, and sends the text with the link.

We disclose personal information to anyone else only if you ask us to, or if the law requires it.

How long we keep it

• Enquiries, and details you leave with our receptionist: while we’re talking with you, and for up to 24 months after we last hear from you.
• Access requests: we keep your request, and our decision on it, until you ask us to delete it.
• Companion conversations: up to 30 days. Companion audio: not stored.
• Recordings of calls to our US number: 90 days after the call, then deleted automatically. Ask us and we’ll delete one sooner.
• Server logs: up to 30 days. Analytics events: up to 400 days.

Your privacy rights in the United States

We’re a small company. Today we don’t meet the size or volume thresholds of the state consumer privacy laws, such as the California Consumer Privacy Act (as amended by the California Privacy Rights Act) and the similar laws in Virginia, Colorado, Connecticut, Texas and other states, and we don’t sell personal information or share it for targeted advertising. So those laws don’t currently apply to us. If that changes, we’ll update this policy.

We give everyone the same rights anyway. You can ask us to:

• tell you what personal information we hold about you and give you a copy;
• correct it;
• delete it (we may keep what the law requires us to keep, and we’ll tell you if we do).

Email contact@nuamedia.com.au from the address we know you by. We’ll check it’s you, and we’ll reply within 30 days. Someone you authorize can ask for you, if they show us your written permission. We won’t treat you differently for asking.

We don’t sell your personal information, we don’t share it for cross-context behavioral advertising, and we don’t use it to make automated decisions that have legal or similarly significant effects on you. California: we don’t disclose personal information to third parties for their own direct marketing. This site doesn’t ask for Social Security numbers, driver’s license numbers or financial account numbers. If a security breach ever affected your personal information, we’d notify you as the law of your state requires.

Children

This site is for businesses and is not directed to children. We don’t knowingly collect personal information from anyone under 13, or sell or share the information of anyone under 16. If you think a child has given us personal information, email contact@nuamedia.com.au and we’ll delete it.

Security

We protect personal information with encryption in transit and at rest, access limited to the staff who need it, and logging of access to our systems. No system is perfectly secure, and we’ll tell you if a breach affects you as the law requires.

Australian privacy law

As an Australian company we also handle personal information under Australia’s Privacy Act 1988 and the Australian Privacy Principles, whoever and wherever you are. If you’re not happy with how we answer a privacy concern, you can complain to the Office of the Australian Information Commissioner (oaic.gov.au), and if you’re in the United States you can also contact your state attorney general.

Changes

We’ll post any change to this policy on this page with a new version number and date. See also the Camlin Connect terms of use.

Contact

Email contact@nuamedia.com.au, call (857) 766-0839, or write to Nuamedia, Suite 8, 11 Bungan Street, Mona Vale NSW 2103, Australia.