Enterprise and public sector

Conversation services for regulated industries and the public sector.

Governed releases, your identity provider, integration with the systems you already run, and a delivery team that stays with you. Use AI where it helps, or switch on No-AI mode where rules must decide.

For enterprises and public services that run conversations at scale: the public sector and public safety, telecommunications, critical infrastructure, transportation, health and financial services.

A question answered with the evidence trail behind itA person asks what changed in the booking flow since the last release. On the Camlin Insight console the answer is a trail on one thread: the Blueprint change and who approved it, the plan from the compliance review, the release that went live on voice and chat, and the live event linked back to the step that changed. The Assistant avatar reports from the corner.“What changed in the bookingflow since the last release?”Camlin InsightBlueprint historybooking flow · since the last releaseBlueprint change · booking flowAgent edit, approved by the team leadPlan from the compliance reviewGoals, discussion and accepted outcomeRelease went liveVoice and chat · replaced the previous versionLive event · transfer failedLinked back to the step that changedThe question, answered with the evidence.

Governance

Checked, versioned and approved, with a test for every path

Drafted with AI or built from templates, guided wizards and plain commands: the same controls apply either way.

  • Checked before it saves

    Every change is checked against structure rules: one Start, every path routed, nothing orphaned.

  • A test for every path

    Run across channels before you publish, so every route from Start to End has been exercised.

  • Releases you can stand behind

    Releases are immutable, go through pre-production by default, and roll back in one step.

  • Roles and audit

    Owner, admin, editor and viewer roles, and an audit log of administrative changes.

Identity

Single sign-on through your OIDC identity provider, with roles managed in the platform.

Integration

API calls from any step with success and error routes, and handoff to your people with the context.

With AI or without

Your choice, per organization and per step

The same checks, tests and approval apply either way, and you can change your mind later.

AI when you want it

AI drafts the flows from a plain-language brief and handles open conversation, on your own keys.

  • Drafts from plain language
  • Understands and answers open conversation
  • Your own keys
  • Design-time AI, separable from the runtime
How Architect works →

Rules when you need them

Switch on No-AI mode for an organization or a whole installation and every decision follows rules your team approved.

In No-AI mode, for a given published version, input and data, the outcome is the same.

See it run with no AI →

Delivery

Our team in Australia designs, builds, hosts and supports Camlin Connect, and has built IVR and service-automation platforms since 2011.

Accessibility

Wheelchair Book & Ride (SCIA, funded by Transport for NSW) takes bookings by voice, web and mobile and is built to WCAG 2.1 AA. Read the case study

Deployment options

Hosted where you need it

Every organization is recorded with one of four deployment kinds. The status says what is live today and what we deliver with your team.

  • Shared platform

    Live

    Our US platform in N. Virginia with its own sign-in and data stores, or our Australian platform in Sydney.

  • Dedicated host

    Live

    Single-tenant compute and storage for one organization, operated by Nuamedia.

  • Your cloud

    Delivered with your team

    The platform installed in your own cloud account, under your network boundaries and monitoring.

  • Disconnected install

    Delivered with your team

    For networks that cannot depend on the internet, with licenses as signed files verified locally.

Where your data lives

  • US accounts are hosted in AWS US East (N. Virginia), speech included. VoiceID, billing, website enquiries and picture-to-3D jobs are kept in Sydney.
  • The exceptions, stated plainly: AI model providers when you use AI, and our stock avatar voices, which are made by a speech provider outside the United States. With No-AI mode on, AI steps are refused, so decisions do not go to a model provider.
  • Installs in your environment keep data inside your boundary. The privacy policy lists what is kept where, and the deployment page has the detail.

Next step

Book a briefing

Tell us the service, the hosting model and the rules you need to meet. We will show it running.

Telecommunications