CAMLIN VOICE

The voice engine behind every live call in Contact

Voice handles the live phone experience inside Contact — IVR, prompts, retries, transfers, queue entry, and call control. The service it runs was designed by agents in Architect. Speech recognition comes from 5 providers with 16 entity types for structured capture.
5 STT providers
Google, Deepgram, Azure, AWS, Whisper
16 entity types
Dates, accounts, names, addresses
8 recognition modes
Per-journey configuration
Open SIP
Twilio, carrier trunks, direct SIP
See Camlin Contact

Where Voice Sits

Inside Contact, not separate from it

1. Contact owns the service flow
Calls enter Camlin Contact, where queues, routing, supervisors, and live operations are managed.
2. Voice handles the phone experience
Camlin Voice handles IVR, prompts, retries, transfers, call control, and queue transitions on Asterisk + Nuamedia runtime.
3. Platform services stay connected
Speech, Avatar, Insight, and Biometrics extend the journey when it needs recognition, visual continuity, diagnostics, or stronger trust.
CALL LIFECYCLE

What happens when a call arrives

Follow a call from SIP arrival through IVR, speech capture, visual extension, and outcome recording. Each step connects Voice to a different part of the platform.

Call arrives via SIP

The call enters Contact through open SIP (Twilio, carrier trunks), hits the queue, and is routed based on the Blueprint authored in Architect.

Contact owns queues, routing, and supervisors. Voice picks up the phone-side experience from here — IVR, prompts, and live call control.

Powered by Camlin Speech

AU-tuned recognition, per-tenant custom lexicons, sovereign hosting

Voice runs on Camlin Speech — our first-party Australian-English STT and TTS engine. Recognises Centrelink CRN, rego renewal, NBN FTTP, BPay reference and AU place names out of the box; teach it your own product, suburb and street lists per-tenant for the rest. Hosted in Sydney or deployed on-prem with no per-minute STT bill.

Camlin Speech →Hear the difference
DESIGNED IN ARCHITECT

Every call runs a service designed by agents

The IVR prompts, speech capture rules, decision branches, and handoff points that Voice runs were authored by agents in Architect. Update the Blueprint and Voice picks up the changes — no IVR rebuild.
Prompts and speech

Agents draft what the caller hears, how input is captured, and what happens on each response.

Decision branches

Routing, retries, escalation, and handoff rules are part of the Interaction, not hard-coded into Voice.

Updates without rebuild

When the Blueprint changes, Voice runs the new version. No IVR rebuild, no separate deployment.

See how Architect designs the service
PLATFORM SYSTEM

Explore the platform

Each product is stronger as part of the system: Architect designs it, Speech hears it, Avatar shows it, Contact runs it, Insight proves it.
See Camlin ConnectExplore Camlin Architect
Product

Camlin Architect

Describe the service, inspect the Blueprint, trace runtime behaviour, and publish.

Product

Camlin Avatar

Visible agents for websites, calls, meetings, and guided service journeys.

Product

Camlin Speech

Nuamedia STT, TTS, prompts, visemes, and provider routing.

Product

Camlin Insights

Trace, diagnostics, change history, audit evidence, and product memory.

Product

Camlin Biometrics

Voice identity, step-up checks, fraud controls, and consent evidence.

HEAR IT LIVE

Hear a live call through Contact

Walk through how Voice handles a live call inside Contact — IVR, speech capture, avatar extension, and outcome recording.
See Camlin Contact