Apps are created using the Omnichannel studio that can work across many channels
Amazing Omnichannel Chatbots are created in hours using the features of the platform
Apps automatically support all the major cloud and offline speech and AI technology
Turn ten systems into one, increase cyber-security, simplify customer interactions
Very low-code, you can create an application without writing any code via drag-n-drop
An App can create a suite of documents with a click of a button, never go out-of-sync!
For a CX professional, it is important to manage the customer experience across all channels and touch points. This is very difficult to do if you don't have apps that are intelligent enough to run across all channels and share the same information freely.
Intelligent applications need to be able to integrate and access information in systems and databases. They also need to be able to use any AI technology and channel in order to bring true customer intelligence. Camlin Apps are built for this purpose.
Enjoy being able to create a journey of your customers experience and then apply that to any channel.
A Camlin App can be built without writing a line of code, everything (even business logic) is created visually.
An application has the ability to write its own documentation! Very useful to maintain apps over time.
The Camlin Connect Omnichannel platform runs in the cloud, in a cloud-hybrid scenario, or on-premise.
Chatbots are created in hours with no knowledge of AI required
A Chatbot can interact with customers and customer-agents in order to facilitate conversations if fully-automated chatbot conversations are not possible
Not only can you reduce your IT complexity and costs of handling customer interactions across channels, you can also increase your overall cyber security posture by simplifying customer interactions and system requirements. It is also possible to track and block access when channels are handled in one place.
Camlin Apps are being used by governments, telco's and companies in very secure networks, either in a protected cloud or on-premise
All system and user data is transparent and can be stored in any database, searched and audited as required
Support for Alexa, Lex and associated speech, NLU engines and services.
IBM BlueMix and the associated speech recognition, NLU and associated services.
Microsoft LUIS and associated Azure public-cloud and private-cloud speech services.
Fully integrated with Google speech technology for NLU, recognition and synthesizing.
A Camlin App has the intelligence to write its own design and development (CX focussed) documentation, a unique and very useful feature that means your Apps will never go out of sync with your Docs!
If all your customers interactions are managed with a Camlin App, the ability to auto-document these applications enable you to track your entire customer journey.